Wednesday, August 26, 2009
Tea Bags
Sadly, a few weeks later he proceeded with a similar attempt elsewhere, again with respect to my client’s intellectual property. By this time my client (now rightfully upset) had researched and gathered information from various sources and confronted him with possible legal action. Only then did my old colleague back off. Yet even in his backing off he decided to twist the truth and plead ignorance regarding intellectual property rights. My first reaction was disgust, because he knows that my client knows (as do I) that for almost twenty years he has been privy to the rules governing this. But after a while I had a different and more calming reaction, which was to laugh and say, “This really is comical!” Why comical? Because he was like a kid being caught with his hand in a cookie jar saying, “Gee, look at that - a cookie jar surrounding my hand. Now how that jar got itself positioned like that? Amazing! Give me a minute so I can wipe these crumbs off my mouth (where ever did they came from?), and then maybe we can all figure out what happened. In the mean time, does this mean I can’t eat here anymore?”
A Fortune Magazine article by Irwin Ross (Dec 1, 1980 “How Lawless Are Big Companies?”) related, “Corrupt practices are certainly not endemic to business, but they do seem endemic to certain situations and certain industries. A persuasive explanation for many violations is economic pressure – the ‘bottom-line philosophy.’”
As the research of my old colleague’s misguided action unfolded over the past two months it appeared that financial pressures brought his nature to the forefront.
Does the end justify the means? For some folks, I guess that the answer is yes. Unfortunately, “the end” usually isn’t (the end), rather it’s just some midpoint along the path of a lifetime. I am reminded that the man I once worked for, used to say, “The mind can justify anything. Tell a lie long enough and you’ll begin to think it’s the truth.” And with that, I’m reminded of another old adage he proposed that went something like this: “People are like tea bags. You don’t know what they’re made of until they get themselves into hot water. When they do (get themselves into hot water) you can see the brown stuff seeping out.”
Wednesday, August 12, 2009
A True and Short Story
The Study of Leadership
P 1-3, Introduction, Volume I, PL 401 AY 1971-72
OMPL, USCC, USMA
Chapter I - The Dinner
I had dinner last night with a friend of mine - a former Marine Corps Major helicopter pilot. He's a great dad, loving husband, good teacher, very good manager, and gentle in his demeanor, always looking carefully for the nuances about how others are feeling, what they might need from him to move forward in the direction of their goals. I've observed him working with people under stress. I've noticed that he's almost always paying attention to others and simultaneously monitoring his own internal reactions and what these might cause. When he senses a need in others he artfully delivers a word or glance or gesture that creates an opening into which people move for their personal betterment, and for the betterment of all. When riled, which from my vantage point is rare, he stays in that state for only a moment and then lets that energy pass away.
The Marine Corp might take credit for him being this way, "He's an example of our fine training." Others might say, "He's a pilot and pilots take their lives and the lives of others into their hands on a daily basis." I think these are both valid perspectives, and you know the old sayings - Once a Marine, Always a Marine - Once a Pilot, Always a Pilot. But what I really think is that somewhere along the line in the life of my friend he got clear that:
#1 - Attitude, the way one views something, is paramount;
#2 - Attitude influences both short and long term behavior and action;
#3 - Attitude affects environment - the people and things that surround a person;
#4 - His attitude is solely his responsibility;
#5 - He attracts people and things into his life, or repels them from his life.
We talked about leadership over our meal, and the need for people in positions of power - fathers, mothers, teachers, managers, CEO's, presidents of companies, heads of organizations, principals, VP's, sole practitioners, executive assistants, etc. - to be able to shake off negativity when it occurs; the kind of negativity that accompanies stress, strain and the pressures that you may find yourself subject to given the current and almost constant attention to negative or uncertain financial news, fear based advertisements, or sensationalism focused on violence or hype.
We talked about our shared practice - one that places physical, emotional and intellectual demands on a person who is being struck, grabbed and physically attacked. Our conversation revolved around how that from our beginnings in this practice (nine years ago) to today the seemingly key ingredient to successfully developing and unleashing it is learning to relax under pressure. We agree that the same is true for leadership.
Midway through dinner he said, "People have to learn and know why an ability to relax under pressure is so important. And it's the responsibility of a leader to show them."
Chapter II - The Book
The 1972 US Military Academy (USMA) senior class course reader on psychology and leadership provided some great distinctions between leader, manager and boss - or in the later case - commander, reflecting the language of West Point and the military. Those who read that introduction back then (I was one of them) were advised to pay attention because an embodied understanding of the distinctions would effect the lives of real people.
I broke with my normal approach and read that introduction rather than skip past it to chapters that I was sure would be on the end-of-semester exam. I'm not the only person who has rushed past necessary foundations to get to what they thought was more important stuff. Those days I was short sighted; I wanted to get a grade and graduate.
Selective reading in order to pass a paper exam is akin to rushing into a business opportunity to make a quick buck, no matter the long-term consequences; or like disregarding someone's temperament at the beginning of the dating scene and then somehow hoping for a happily ever after relationship.
I passed the semester exam and the course with a good grade, and graduated. But the data regarding distinctions wasn't knowledge - at least not yet. It remained only a scrap of information. Fortunately, a year and a half later, someone with real-life experience cared about me enough, to point out my past lack of vision. He did so by getting in my face about how I was being, which with him wasn't very good.
That was a risk for him because I held higher rank. Rank, position, title and office are important in some social, professional, familial and other structured environments. Disregard for rank can have severe consequences under certain conditions. But his risk caused me to think about what had become valuable to me (my status, position and opinions - all temporary) rather than what should have been vital to me (the people I served and a healthy understanding of myself - a life-long endeavor). His risk brought me back to the fundamentals.
The distinctions that follow have appeared in past Allied Ronin newsletters and blogs, but they certainly aren't carved in stone and solely definitive. West Point doesn't have license on the English language or opinion. But long-term experience and on-the-job real-world case studies - real life and death stuff - support the importance of these. At minimum, they might be worth pondering again if you are already aware of them. Some things are like that. So the purpose for mentioning them today is for the sake of encouraging action.
Management. The planning, organizing, directing and controlling optimum use of money, human resource, energy, time and material to accomplish something. A Manager is a person who holds a position created by a system. This person is often identified by a title, someone, whose job (a do function) it is to optimize the use of those things listed above. The system that created the position and identified the person with title can take many forms.
Bossing(commanding, in military terms). Exerting authority over others. A Boss (commander) is a one who holds a position given by a system. He or she is someone who, because of a system, tells others what to do, and when and where to do it. The system that creates their position and title can take any form - autocratic (I have the biggest hammer or knife so we do it my way), democratic (we elect you), committee appointment (a bunch of us want you and we'll put you in charge), historic (because I'm your father or mother, and I say so), etc.
Leading. The influence human behavior. A Leader is one who (regardless of position or title) influences human behavior. Leading is not a function of job position or title or status. Systems do not create positions called leaders. People move in and out of states of influence regardless of, and sometimes independent of, systems. If you have had children, you know this, because you know what it's like to hear your baby cry in the middle of the night, and then you get up to change the diaper and rock him to sleep. In those moments the infant was Leader; you were Follower. With mindful practice one can become an effective leader, regardless or age, rank, title, position, looks, gender, amount of money in the bank, status, etc.
Leadership is an art. It is learned, embodied and practiced over time - sometimes without awareness. As an art practiced purposefully it carries power. If the practitioner's influence is constructive, she or he will be known by others as a positive leader. If the practitioner's influence is destructive, he or she will gain a reputation as being a negative leader.
One can be a Good Manager and not a Boss; a Good Boss and not a Manager; a Lousy Boss and a Great Manager; a Good Manager and a Lousy Boss - or both Boss and Manager and good at each. One can be a Powerful Leader and never ever be a Manager or a Boss.
The fact is at any time anyone can be a leader in any circumstance. This is important to remember.
Chapter III - The List
My Marine Corps former Major helicopter friend got me thinking. So this morning I began making a list:
A relaxed mind lowers blood pressure. A tense state of mind raises it.
A relaxed mind makes for good digestion. A tense state of mind creates constipation.
A relaxed mind calms agitated people. A tense state of mind increases agitation.
A relaxed mind attracts people. A tense state of mind repulses them.
A relaxed mind is creative. A tense state of mind hits the same nail with the same hammer.
A relaxed mind is cooperative. A tense state of mind looks for a fight.
A relaxed mind sees opportunities, that otherwise are invisible to a tense state of mind.
A relaxed mind sleeps well. A tense state of mind tosses and turns.
A relaxed mind bends and rebounds quickly. A tense state of mind gets brittle and cracks.
A relaxed mind learns new behaviors. A tense state of mind repeats old mistakes.
A relaxed mind grows. A tense mind decays.
A relaxed mind is youthful. A tense mind grows old before its time.
A relaxed mind finds things that are lost. A tense state of mind walks right past what is missing (often repeatedly) and doesn't see it.
A relaxed mind is hopeful. A tense state of mind is depressing.
A relaxed mind attracts abundance. A tense state of mind denies abundance even in the midst of it.
A relaxed mind can hold and operate on many thoughts at one time. A tense mind squeezes the power out of many thoughts and has a hard time dealing with just one.
The rest of this chapter is up to you - continue on with the above list by adding to it and create one of your own. No limits here. You can make this a month long process - and work on it every day. You can paste your list on the refrigerator door, on coffee room bulletin board, or your night stand. This exercise might actually help any condition you find yourself in, because the act of writing things like this will effect your attitude. I promise you - you're not immune from being human. Or you can skip over this and do nothing, like I used to skip the introductions of the assigned course readers given me at West Point, looking for the stuff that would be on a test in order to get a short-term good grade.
But before you do either, skip the list or work on it, here's the news for this month's newsletter. Allied Ronin is a loose alliance of a few people scattered around the globe and listed at www.AlliedRonin.com/Associates.htm. The primary mission of Allied Ronin is to serve human beings by developing leaders. (ß- that's a period right there, subtle but important point.) These individuals have their own firms and businesses. We look anywhere and everywhere to take on this mission and we do it, often on our own, with all kinds of people who find themselves in all kinds of circumstances. Most of the people served are not formal managers or bosses. But every person served is a leader, and that's a fact. Sometimes we charge a lot of money. Sometimes we serve for free. And sometimes it costs us a lot of money to provide the services we do, and we pay prices for that. Regardless of this, our alliance is bound by each individual's understanding of this mission, a mission we feel is important. To a person, everyone on the list that you'll find on the website has a growing and embodied understanding that being able to relax under pressure is important, and a growing understanding of why this is so.
Here's some advice - and perhaps a challenge. To whatever degree you are doing something to purposefully enhance your capacity to relax under pressure then continue that practice. Consider increasing it and influencing others to do likewise. If you are not currently engaged in doing something to purposefully enhance your capacity to relax under pressure then the time to start is today - right now. It's worth the investment in time, energy and money to do so no matter what else you are committed to or have on your calendar. Don't wait. Your today will be traded for something. Might as well make it something worthwhile and useful for a healthy future.
Mind is the master power that moulds and makes
And Man is mind and evermore he takes
The tool of thought and shaping what he wills
Brings forth a thousand joys, or a thousand ills.
He thinks in secret and it comes to pass.
Environment is his looking glass.
- James Allen
©Lance Giroux, 2009
Thursday, July 16, 2009
What Grabs You?
"Waste no more time arguing what a good man should be. Be one."
Marcus Aurelius AD 121-180 - Meditations Book Ten
You stand erect and balanced with right foot forward right hand extended. Your partner is the teacher. She stands directly in front of you. Her left foot forward, she extends her left hand to take your wrist firmly in palm. She tightens her grip. You feel her hold emanate from her center of gravity, what the Japanese call hara. Looking you in the eye she asks a simple question, "What grabs you?"
Your first thought, and hence your response, "Your hand, of course."
"Yes," she replies. Then she adds, "That's true, but really, what grabs you?" You look at her intently yet somewhat dumbfounded because it's obvious she's squeezing your wrist. You blink, look at your hand turning a bit off color, and offer again with a kind of maybe-you-didn't-hear-me-or-is-this-some-kind-of-trick-question-thing, "Your hand!"
She smiles, blinks, shakes her head and repeats, "What grabs you?" It's then that you understand. It's a game that really isn't a game. You go beyond the obvious, the external and reply, "My daughter, especially when she's in a foul mood."
"Ah. OK. Thanks."
Then the roles reverse. You take her extended left wrist in your right hand and it's your turn to ask, "What grabs you?"
She offers, "Last month's bills, some still unpaid.”
Sure it's a workshop exercise. The two of you repeatedly reverse rolls. You've done things like this before, and so has she, but in that case there was no physical connection; it was simply a matter of ask-and-answer. What's different now is that the communication between you is enhanced by actually contact. And it's the physical contact with intent that anchors both question and response. Laurence Gonzalez (Deep Survival) might offer, for the future effectiveness or lack thereof.
The point of the experience is to acknowledge, reflect on and personalize the grabs of life. Textbook answers are not sought. Rather - sincerity, authenticity and honesty.
Your teacher points out that your grabs are those things to which you attach your attention (mental and emotional) and action. And with that, you also attach your memory and your power. If the grab is negative (a fight or the memory of a violation or a debt or a worrisome thought, etc.) your experience is negative and generally evokes tension and a push (fight) or a drop (flight) response. If the grab is positive (memory of a lover's kiss or beautiful music or a special place in nature) your experience is a positive, almost surrealistic physical response and generally evokes relaxed, expansive and joyful action.
Your teacher then tells you that she is going to demonstrate a simple martial arts move called tenkan, and asks for your participation and attention. You take hold of her left wrist, while her hand is flexibly extended. You feel her weight mysteriously drop, but her body gives no visual cues of moving down. She slowly and slightly rows her body forward from her abdomen, all the while keeping her body erect and her focus, unbroken, remains on you - in fact you could swear that she's actually looking through you to something behind your back. As she does, she begins to turn outward on her left foot all the while maintaining a relaxed and equal extension in both her hands and arms. Her right foot sweeps an arc across the floor, never lifting. A sense of weight and energy transfers from her through your arm and begins to move the area in your abdomen, and then transfers to your feet. Your body bends and you drop. As you look at her out of the corner of your eye, she remains standing tall, now reversed one hundred eighty degrees and looking in the same direction as you have been looking all along.
Tenkan. A turning movement that clearly sees and acknowledges an on-coming force, feels it before it arrives, blends with it, then reverses direction to look where that energy is focused. Tenkan; it neither fights nor runs from the force. Rather, when properly exercised, allows the one who performs it to remain fully present, ready to act in any direction, to effectively deal with the force. Dealing with the force from tenkan can mean any number of things - enjoy it, release it, walk away from it, walk with it, throw it on its way, turn it back on itself. Tenkan presents an almost countless number of other options as well, provided your understand and practice. Tenkan is not limited to physical action. But, through physical practice it enhances effectiveness in other realms and domains: emotional, familial, relational, financial, intellectual, political, sales, marketing, legal - and still more.
What grabs you these days? What grabs do you s eek? What are your habitual responses to the grabs that come your direction? Do they bother you? Do you fight them? Do you run? Do you hang on? Do you allow them to hang on to you? Could you attending to positive grabs more frequently than negative ones? Could you start seeking constructive grabs even in the midst of negative ones?
What practices have you established when it comes to being grabbed? Could you create some that are more effective and healthier than the ones you've been using? Do you surround yourself with people who assist a constructive practice with your grabs? Do you surround yourself with people who assist destructive practices with your grabs? Do you isolate and insulate hoping not to be grabbed?
Monday, June 08, 2009
Profound Learning
“I don’t know who discovered water,
but I’m pretty sure it wasn’t a fish.”
Marshall McLuhan
The main article of the Allied Ronin newsletter normally doesn’t mention the courses or retreats available for you to attend. That’s usually left for you to discover by looking left to the “black side-bar announcement column”. But this month, and at the end of this article, we’ll depart from this practice. After reading what’s written below you may want to pay attention to the upcoming schedule, pick something that’s being offered. It could make a world of difference for you, or those you love, or for your business, or for other important matters you care about. If something resonates with you, we suggest you make a call and attend a program or retreat – or ask that one be created for your organization.
• • •
Profound learning does not require a profound situation, but it does require attention. When one is attentive, even the simplest or smallest situation can evoke learning that can be profound. Real learning comes from within. Meaningful lessons reveal themselves to the alert mind. Stay alert!
It’s the last weekend of May, and I’m sitting in Room 25 of The Falls Motel in Thompson Falls, Montana. This is my 12’ X 12’ cinder block, concrete box home-away-from-home for four days. It’s Saturday and approaching the time to leave for the first morning of Developing Your Warrior Spirit, the name given to the weekend training with the Samurai Game®. Shane English and I will conduct it. Our participants, students of a youth-at-risk boarding school along with some of their parents, are waiting for us down the road. Hopefully it will be fruitful, if things go as they did for us at a similar facility in Amargosa Valley, NV, three weeks ago.
Thompson Falls is green; at one time a thriving logging community. You see the logs and log cabin “factories” up and down the river. A constant roar of the water would seemingly entice one to go fishing, yet no one is fishing these waters. I wonder why, because the fish are here for the taking. Yesterday evening on the drive back from reconnoitering the boarding school, Shane and I watched osprey making their runs over the water. One cruised just above our car with its catch in talon. The mountains are high and lush, and they stretch forever with plenty of deer, elk, big horn sheep, bear and who knows what else. I have no recollection of ever seeing such densely packed old growth pine, fir and spruce. Abundance is everywhere if you look for it.
A café on the south side of the street appears to be the town’s cross generational hang out: all day long breakfasts, old timers with cowboy or VFW hats, young bucks wearing sweated through ball caps (properly turned bill-to-the-front) and their pony-tailed sweethearts. You pay your waitress (no male food servers work this café) who carries her own stash of cash on her belt. Even if you pay by credit card, your receipt goes into her wallet. She says it’s about personal responsibility. The sign outside reminds all to support the local team. The restaurant window frames a red-white-blue banner laden memorial across the street reminding passers-by to honor the town’s MIA and POW. There’s been one of each from Thompson Falls.
Amargosa Valley, NV, on the other hand, has the distinction of being as remote a desert entry point into Nevada via Death Valley as you’ll ever find. A search on Google Earth before arriving there earlier last month indicated that the most prominent piece of industry was a gas station turned bordello. (Or was it vice versa?) What I didn’t notice on Google Earth was the expansive underground nuclear repository trapped inside the mountains to the west. That fact was explained when I arrived in town. The terrain and environment here? Flat, scrubbed and parched. An expanse that extends seemingly into who knows where. Like the forest surrounding Thompson Falls, it, the desert, seems endless and in its own way abundant. The road to the school is straight. The speed limit is 35 mph, but anything under 65 is too slow for local traffic. The Longstreet Inn, Casino & RV Resort is town’s regular Friday night entertainment for family, the dating scene and parents whose children now reside at the boarding school. The Longstreet has slot and video poker machines, lively karaoke and a hired-in husband/wife band who entertain on a weekly basis. If the Longstreet’s pace is too slow, just step across the street to the biker bar. There, no challenge goes unanswered. [Does any challenge ever really go unanswered?]
But it’s the kids, our next generation, whose lives are at stake, literally, that summon us to Thompson Falls or Amargosa Valley. It makes no difference – if you’re a troubled kid taken or sent by your parents to live in one of these facilities in either of these towns you’re here for a serious reason. And if you decide to hop the fence or run out the door, you’re screwed. Not from a legal perspective. Rather, you’re flirting with death because there’s nowhere safe to go. And that’s the point, isn’t it. In life there’s really nowhere safe to go. Safety is an illusion. But you have to go somewhere with your life, don’t you? It’s more dramatic for the kids in these facilities in Thompson Falls and Amargosa Valley, because the reason they arrived here in the first place was that they were already flirting (literally) with death and there was probably nowhere else safer to go.
A train rumbles through Thompson Falls every so many hours and passes adjacent to my concrete block motel room; one rail into town; same rail out. It reminded me of Amargosa Valley’s one road in, same road out. Neither place is separate from the outside world. Remote, yes, but not separate. I consider that no matter how alone I sometimes feel, I’m really never separate from the world around me. There’s always a rail or road in and out.
A van pulled up while Shane was arranging for our rooms in the motel office. From it two older looking men with white whiskered chins, one wearing a black flat brimmed hat, emerged went inside to register. The hat’s expanse and color spoke loudly, “We’re Amish”, or at least that’s what I heard it say. I mention this respectfully because no one actually spoke those words. It was just my interpretation. And truthfully, being Amish is A-OK. [I have to be careful to not judge others because of the “ish”, “ic” or “ist” that any article of clothing or dialect announces. What’s more important is, that another’s “ish” or “ic” or “ist” really isn’t anyone else’s business.] An elderly woman (at least she looked elderly) wearing a blue sharply-ironed-and-starched-
She looked ill, so I asked her if she was OK. “Yes,” she replied and smiled, “I’m just hot. It’s been a long trip.”
When someone smiles as warmly as she did to an inquiry it usually means to me that they appreciate the contact. So I continued, “Where are you from?”
“Idaho.” (her)
“That’s a long ways. That’s where my grandmother was from.” (me)
“Yes, we’ve been on the road for three days.”
“What are you here for?”
“A wedding.”
“That sounds nice.”
“Yes. My husband is getting married.” Then she smiled again.
Her answer gave me pause. Did she really say what I heard?
[Do other people really say what I hear?]
Many years ago I was diagnosed with tinnitus. The ringing in my ears that once was a now-and-then bleep, finally became one continuous loud tone. Now it persists non-stop. When I’m tired or if I focus on it, the tone can be as loud as the constant chatter of customers at Starbucks and I resort to lip-reading. Sometimes it’s so loud I cannot hear what someone is saying even if they’re right next to me, prompting a request to repeat. When I get a “why?” response I’m tempted to say, “Can’t you hear that ringing?” [What do you listen to frequently that is so loud that you cannot hear what another is saying?]
So when I heard the woman say what she did, I doubted my listening. On the one hand her declaration seemed unreal. And on the other hand, I wasn’t certain if her voice had momentarily dropped off my listening radar. Out of self-consciousness I didn’t what to blurt out, “What did you say?” Looking back, I’m pretty certain that she said exactly what I thought she had. Strange as it sounded to me, it’s what really happened.
Our interchange ran its course and as it did the two white chinned men stepped out of The Falls Motel office. The dark eyes beneath the black broad brim looked squarely at me and frowned. The mouth beneath the eyes beneath the black broad brim began to move and with some degree of instruction. The woman in the starched blue apron dress responded and climbed out of the van.
[This particular event is still churning through my mind, and I find myself thinking about equality and freedom and prejudice and limitations and incarceration and power and beliefs. Do you think about that too?]
A few hours later, alone in my room, I watched Jay Leno host his final Tonight Show. My small TV is bolted to the concrete wall just above the mini-fridge that doubles as a stand for a microwave sitting six feet from the radio alarm clock inside the box that’s my home until Monday. These technologies all work as effectively as would the most expensive plasma screen HDTV, or stainless steel fridges, or high quality sound systems, or – well you name it. Mine are just smaller and located in a more compact place. Before watching Jay Leno I checked email via the motel’s wireless. [Life’s essentials are everywhere if you look for them. The questions is: What’s become essential over the years?] I’m not separate from the rest of the world, but if I don’t pay attention it sure can seem that way.
Did you see Jay Leno’s last Tonight Show, too? Wasn’t it a sweet reminder of how simplicity and the average can be profound. But, you had to pay attention.
There were shots of Jay taking on the daunting task of replacing Johnny Carson seventeen years ago. Leno’s much grayer today, and of course Carson is long gone. There were shots of Leno introducing Conan O’Brien to the world on his (O’Brien’s) first ever appearance on TV, juxtaposed against the Conan who showed up tonight to accept Leno’s well wishes for the future.
Legendary James Taylor honored this last show and its audience with a slow and poignant rendition of Sweet Baby James. I wonder if someone, somewhere may have said, “Oh that’s soooo old! Hasn’t James Taylor got anything new?” But when you come to think of it, every time James Taylor sings Sweet Baby James it is new. Isn’t it?
And there was a humorous, yet thought provoking reminder of the price we pay (both real and perceived) when human beings go through life and aren’t challenged to pay attention and learn. This night it came in the form of sketch episodes for which Leno is famous. It’s called “Jay Walking” - a name that carries double meaning when you think about it. The sketch is where he walks the streets of Los Angeles with microphone in-hand asking far more sophisticated looking people than you’ll find in either Amargosa Valley or Thompson Falls (Yes? No?) the simplest questions to which they have either no answer or the wrong answer.
Tonight’s examples went something like this:
• “Who was our nation’s first president?” (answer given – “Ah, Ben Franklin?”);
• “What country borders the United States to the north?” (answer given … “Ahhhh. Ahhhh. Ahhhh.”);
• “What president of the United States had the nick-name ‘Tricky Dick’? (answer given with firm degree of certainty – “Bill Clinton”).
• “Our nation’s capital is Washington, D.C. What does the ‘D.C. ‘stand for? (answer given – “Da Capital”)
Leno marked his finale’ by bringing a young woman onto the stage. She was the first child to be born to any of his Tonight Show staff seventeen years ago. He produced her picture as a newborn to prove it. He then began to name one-by-one all of the average people who have worked for his show and who met each other during careers and fell in love and had children. With that the curtains opened. There they all stood by the scores – mothers, fathers and children. He tickled one of the kids running around the stage. Then he, Jay Leno, laid down on the floor and along with all of them, simply smiled and waived goodbye. He really didn’t have to say much. It was a simple, yet profound way of acknowledging the fact that every story, every person, every generation has a beginning and an end, as do the various situations of our lives.
We all have many options that eventually lead to a single road in and a single road out of every event. We meet average people along the way. They become our friends, our families, our clients, our adversaries, our enemies, our benefactors. They matter. Simple? Yes. Profound, only if you think about it.
Allied Ronin took shape sixteen years ago. The year after Leno inherited his job from Johnny Carson. This work has afforded me the opportunity to visit and be with people in some important and historic places. Hero’s Square in Budapest, Hungary. The Great Wall, the Forbidden City, the Imperial Temple of Heaven and the magnificent Beijing Hotel in PR China. The Winalow Palace, the Wieliczka Salt Mines, the Wawel Castle and Auschwitz in Poland. The ancient castles and battlegrounds outside of Bratislava, Slovakia. The Great Pyramids, the Sphinx and the National Museum in Cairo. The memorials dedicated to Dr. Sun Yet Sen and Chiang Kai-shek in Taipei. Anne Frank’s home in Amsterdam. And I should also mention the Vietnam Memorial Wall, the Lincoln Memorial, World War II Memorial all located in, you guessed it, “Washington, Da Capital”.
It bears saying again and again that people in “important” places really are the same and quite like the people in the “not-so-important” places. We all face similar issues. We all have similar joys and concerns. We encounter similar challenges. We want similar things for our kids and our parents and our neighbors. We take joy in wining and cringe in some fashion at losing. Jobs, health, prosperity and relationships are important the world over. The opportunity to learn about all of this exists everywhere at any given moment – provided, that is, if one is alert and pays attention, including along the dusty road in Amargosa Valley or aside the railroad track in Thompson Falls.
Over the next few months the Allied Ronin journey will include the programs and events listed in the black announcement bar to the left. Most of these are open to the public, i.e. available to you. All involve profound learning in healthy, constructive and respectful environments. This commitment was made in 1994when Allied Ronin was founded, and it is a significant departure from many programs offered elsewhere. I will add, that if you are interested in some top-notch offerings by others you might start with the list found at www.AlliedRonin.com/
If you are of the mind to attend any of the upcoming Allied Ronin retreats or seminars or Facilitator Training, I look forward to seeing you along the way and soon. If your interest can be served by one of these, then pick up a phone and call the contact person listed, or send an email to the appropriate address. If you want something designed uniquely for you (as in coaching or consulting) or your family or team or organization, just make a request. No call, no email, no request goes unanswered.
Saturday, May 23, 2009
It’s 7:45a.m., Saturday, May 23, 2009. I’m sitting in my friend’s home in Grass Valley, California, waiting to drive down the road to lead a day and a half workshop with Samurai Game® at the Aikido’Ka aikido dojo here in town.
Just moments ago I opened an email that another friend, Ken Nanbu, passed away last night in Honolulu. Twelve years ago Ken gave me my first bokken (wooden Japanese training sword) to use in Samurai Games. Since then it’s traveled the world for that purpose. And it was instrumental in my first seven years of aikido training . It’s been a constant reminder of his friendship and the fact that even the smallest gesture or gift can make a big difference.
The remainder of Games this year will be dedicated to his memory. He was a generous person.
Thursday, May 14, 2009
Hitting a Point Again
In the book’s introduction the authors quickly lay out the challenges that Shackleton and his crew of twenty-seven faced, challenges that seemed to escalate exponentially month on end, challenges that are worth considering in light of today’s sad times. Somehow, though, all survived. How? The author’s put it in two words, “Credit Shackleton.” We should not underestimate the power of the individual when much is at stake.
Morrell and Capparell write – “According to Napoleon, ‘a leader is a dealer in hope.’ Shackelton knew how to keep hope in plentiful supply….” When it was preposterous to think they could get out alive, he convinced his men that only a fool would say they wouldn’t.’”
So, I’m hitting the point again from my just published newsletter. If you are in a leadership position, people are depending on you, looking for you, relying on you. For what? For the simple idea that one must go it again for another day.
Some years ago many of my colleagues got caught up in a jargon fostered by numerous training organizations. “There is no hope,” they would say in effort to have people take personal responsibility rather than sit idle and wait for a rescuer to come fix their situation. From that perspective maybe it worked, and got people off their duffs to get on with it. But, when one becomes convinced that hope is a meaningless thing, let’s be assured that hopelessness isn’t. Hopelessness leads to all kinds of maladies. Strong arguments exist that hopelessness undermines the body’s immune system. Hopelessness causes corporate cave-ins.
I’m not talking about false hope – the kind that comes with false promises. I’m talking about the will to continue generated by strong spirit. And when team spirit is waning, people look for a leader (anyone really) who can keep a spark of hope alive within.
Sunday, May 10, 2009
Don't Lose Your Attractiveness
A Little shoeshine boy never gets low down
But he's got the dirtiest job in town
Bendin' low at the peoples' feet
On the windy corner of the dirty street
Well, I asked him while he shined my shoes
How'd he keep from gettin' the blues
The past couple of weeks have included some interesting conversations with owners, managers and executives of a number of organizations, small and large, in product and service industries, all hit by the economy. Odds are they will be touched by now-in-the-news more-to-worry-about health scare. No one is immune from these conditions. We don’t live in vacuums. We are connected.
Reflecting on the conversations I have some concerns, though not regarding the economy or the flu.
First, in a number of cases there’s a substantial degree of fault-finding and self blame in their voices, “What did I do wrong? I should have known better? How could I not have seen?” It’s as though each has an invisible rubber mallet, with which he or she is pounding their own head.
Second, they are hard at work pushing to change what’s so. They are working to find ways to rectify current situations. That’s good - there’s nothing wrong with honest hard work. Yet, knowing them and their work ethic, which in every case is very high, it’s the tired tone their voices that’s bothersome. I see their shoulders heavy and laden, and their eyes with dark circles.
Third, and this is most alarming, I’ve noticed a degree of withdrawal from contact. Withdrawal from the people that surround them from the outside their organizations, people who could and would provide support.
National Public Radio recently reported on companies cutting their advertising budgets, and how this withdrawal not only impacts the buying public, but also the electronic and print media that would otherwise run the ads. What a shame. Because at same time they are cutting, someone else could be seizing an incredible opportunity to fill that void.
Any withdrawal creates a void. As the void grows it leaves fertile ground for someone else to walk in, fill the void and promote their product, service or cause. Radio, TV and print media are in need of advertising right now, and may be willing to make deals. The buying public depends on advertising. Ads that “stick” have an advantage as we move through and emerge from the rough economic waters that we’re in. Bet on it, we’re going to move through this sooner or later. I hope whoever takes advantage of the void will have honorable products and services to sell, because the public will be affected. What sticks? Tone and simplicity. (Some reading this can recall the Oscar Meyer ditty or the “Winston tastes good like a ---.” Remember?)
In the midst of the storm there are many things to jettison, but your attractiveness is not one of them. For better or worse, you are your own advertisement. Don’t’ lose your attractiveness.
I’m not going to question motives to look back and work hard and withdraw. Not in the least.
On the one hand, self-reflection is a necessity. It’s good and natural to examine self for things missed. Similarly, hard diligent work is important, especially now. Roll up the sleeves. Get going! Yes, we all feel defeated now and then, and at times want to withdraw from contact throughout our lives.
But right now, particularly in these times and for these people and those who depend on them, remember something: regardless of the industry, everyone is in the sales business, and nobody can sell anything – from resume’ to idea to cars to homes to going out for a date - when they are overly self conscious, down in the mouth and living in withdrawal. On many occasions my mentor would say, “Every conversation is a buy/sell process. Think about it.”
Isn’t everyone, regardless of job or position, somehow selling something even when they don’t know it? Teachers, preachers, lawyers, politicians, hair stylists, radio talk show hosts, janitors, soldiers, carpenters. You name the job, the position or the person, something – an idea, product, service, future position, desire for a new relationship, whatever – is being suggested or offered. And if the offer is absent a healthy or vibrant or hopeful or positive possibility, then an opposite possibility will be suggested. And in that case, whatever downward spiral is happening will be perpetuated.
We are constantly marketing ourselves, even when we don’t know it. Others are noticing. It’s human nature. This is important. Why? Because the vast majority of people assume that others have what they themselves don’t. They seek “what’s missing” from those they perceive as having a larger capacity for that something – guidance, assurance, and leadership, whatever. This weighs heavily on people at the top – managers, owners, execs --- mom’s and dads.
As rotten as things are, what got us here is water under the bridge. This is not a to imply we shouldn’t take a look back periodically. But what’s most important is to remain present and focus on the future. My high school track coach, Gene LaVelle, would admonish us when he caught us looking back too often. “Stop it,” he’d say, “and get your eyes on who’s in front of you and on the finish line.” My football coach, Gerry Peters. Same thing. I played (not very well) guard, and would glance to see if the ball carrier was behind me when I would be running a pulling play. “What are you doing?,” he’d yell. “Get your eyes on where you’re going! You’re job is to create the path!” There were days as a kid when our family didn’t have money to buy things. Mom took us window-shopping. It was fun; it got us out of the house; and it was physically healthy too. We had to walk to do it. It got us dreaming. We have to look forward; we have to dream.
Before a home is constructed blueprints are drawn. Blueprints are temporary; they can be changed anytime and often are. Your mind is always looking for a picture to create. If you don’t know what the future looks like, or if the picture in front of you is dismal, then make up something, anything, worth looking at. At least for one day at a time; look at it, if only for that day. Go to sleep looking at that image. Give your mind something worth dreaming about.
Keep asking future oriented creative questions. Right now there are human beings looking for the goods and services that every one of these companies, whose leaders I spoke with, provide. Who are the people doing the looking? Where are they located? What do they look like? Where do they come from? They are out there. The particular goods and services these organizations provide have been in demand for a long time, through past recessions and depressions and scary times and wars; the demand will continue to exist in some form well into the future. These organizations fill valid needs; needs that will not disappear.
Employees, staffs and venders are just as worried. They are looking for people who have the capacity to hold on – but not sinking ships. The employees, staffs and venders want to believe that their leaders are fundamentally OK. This is a heavy burden for those at the top; one that takes strength to carry. None of us makes it on our own. We are social beings. We look for strength in others. And that’s worth remembering, because strength is attractive.
Hard working, good people right are now on the job market seeking to be around others who have good products and/or services – and who are willing to display strength. While a leader may not now be in a position to hire, he or she is certainly in a position to be heard. People are listening. What are they hearing from you?
During times of stress, what do others seek? Relief. Confidence. Creativity. Flexibility. Dignity.
Yes, they seek money. True, true, true. But money is a result of action, and what it solves is temporary. Systems tend to move toward disorder, and systems involving money are not exempt from this. It is always on the move, and daily it moves into and out of our lives faster than anything else. The sound and constructive qualities that attract the people who generate the energy that produces the money, these are up for grabs all the time. These qualities of strength are especially built and sustained during stressful times.
I’m in the midst of reading Outliers by Malcolm Gladwell, written with one question in mind, “Why do some people succeed far more than other?” In case after case Gladwell documents examples of real people who came from humble backgrounds, went through hard times and succeeded in life. He points out that they didn’t succeed in spite of their humble backgrounds and hard times, they succeeded because of their humble backgrounds and hard times. And they succeeded because they were surrounded by people from similar humble backgrounds and hard times, who provided them continual intellectual and emotional support.
Yes, look back. But don’t make it a self-defeating habit. Talk about and go to sleep on strengths, not faults.
Yes, withdraw now and then. But remember, no one makes it alone. The people that really matter are the ones who show up in your life for more than a celebration or a party. They are there when the manure hits the ventilator, and they don’t leave because of the odor. They are available for you to extend into when times get tough and you want to withdraw. So don’t’ withdraw! Take advantage of their presence. Maintain contact with them – at all costs.
Yes, work hard. But take care not to work yourself to exhaustion. Remember that every muscle must periodically relax or it will break down. That physiological fact reflects a universal principle. You have to take care of yourself, especially under stress. Gene LaVelle and Gerry Peters also used to say - when we were tired, or we lost a meet or a race or a game, “Shake it off! Take a break! See you at practice.”
People are seeking you. Someone is looking for you. They won’t be able to find you if you are absent or too wiped out to stand up.
Don’t Lose Your Attractiveness!
A Little shoeshine boy never gets low down
But he's got the dirtiest job in town
Bendin' low at the peoples' feet
On the windy corner of the dirty street
Well, I asked him while he shined my shoes
How'd he keep from gettin' the blues
He grinned as he raised his little head
Popped a shoeshine rag and then he said
Get rhythm when you get the blues
Come on, get rhythm when you get the blues
A jumpy rhythm makes you feel so fine
It'll shake all the trouble from your worried mind
Monday, April 20, 2009
I appreciate Mark's efforts to include me. This helps spread the word about Allied Ronin's global impact. I will be traveling to the UK mid-October to deliver the Samurai Game® (www.SamuraiGame.org) in Brighton. Mark will be one of the many attending. I'm also headed to Honolulu, Mexico City, Queensland Australia and other places with the Game. Call me if you're interested!!
April 20th, 2009
Not wanting to overdo two points I keep hammering on, but …
You can thank my daughter, Caroline, and her husband, Sean, for this. At they Christmas gave me a copy Outliers by Malcolm Gladwell, whose other books include The Tipping Point and Blink, and said, “You have to have to read this!” I’m usually jumping between three books at any one time, and over the past weekend Outliers finally entered by cycle. Gladwell’s purpose in writing the book is to bring an understanding of success that is outside of the box – especially the box that we’re so used to here in the U.S.
No long entry here, but have to report in on what it’s revealed thus far.
Point #1.
Gladwell opens with a story of an Italian village, Roseto Valfortore, whose inhabitants have surprisingly low rates (almost non-existent) of heart disease. Not only that, those who immigrated from that town to the U.S. and established their own little community in eastern Pennsylvania, reflected the same phenomena.
This led to investigative research – with hopes of uncovering what exactly was going on through the generations. Was it diet, quality of air, amount of exercise, genetics? Alas, the research showed that it wasn’t their diet (they eat meat, fat, etc.). It wasn’t that they are non-smokers (they’re not). It wasn’t that don’t imbibe in achohol (they do). It wasn’t that they have the best 24-Hour Fitness-like facility (they don’t), and it wasn’t their genes (no better than anyone else’s), nor the climate (other towns nearby were comparatively off the charts). The answer was … It was the people of Roseto themselves.
The researchers “looked at how the Rosetans visited one another, stopping to chat in Italian on the street, say, or cooking for one another in their backyards. They learned about the extended family clans that underlay the town’s social structure. The saw how many homes had three generations living under one roof, and ho much respect grandparents commended. – They counted twenty-two separate civic organization in a town of just under two thousand people. They picked up on the particular egalitarian ethos of the community, which discouraged the wealthy from flaunting their success and helped the unsuccessful obscure the failures.”
The research found, in short, that the reason for long life and good health in Roseto pointed in one direction – community.
I am struck by this and how much it mirrors the work of Richard Carlson and Joseph Bailey in their Slowing Down to the Speed of Life.
Point #2
Chapter Two of Gladwell’s work is “The 10,000-Hour Rule”. Here he discusses the profound fact that research shows a major determining factor in high rate of performance in any field is … PRACTICE. Whether it’s soccer, ice hockey, being a violinist, chess, computer programming – those people whose environments supported their putting in the time rose to the top. Not necessarily because they were any better … but because they practiced, practiced, practiced more than anyone else. No matter what … the thing that separates the poor from the mediocre performers is PRACTICE. What separate mediocre performers from good ones is PRACTICE. What separates the good from the great is PRACTICE. Over and over the research shows that at about 10,000 hours of practice a human being enters the realm of mastery.
In short. The truly great performers at anything are those who practice.
I am struck by this and how much it mirrors the work of George Leonard in his Mastery and by Miyamoto Musashi in his Book of Five Rings.
Get the book, Outliers. It’s a good read. You’ll enjoy. But don’t just read. Do something!!!
Monday, April 13, 2009
Mark's note today read: "I'm writing an article about aikido and business. Specifically I'm asking aikidoka who are business owners/directors to answer five questions and will collate these. The finished article will appear on my blog which gets around 15,000 visits per year and probably AJ (which gets many more hits) so is a nice piece of publicity for anyone who takes part.If you would fw this onto any other aikidoka business owners you know I'd appreciate it. The questions are below if you'd like to take part. All the best, Mark"
Here then are his questions and my responses - worth making available here at my blog site as well:
What is your business?
My business is Allied Ronin Leadership Training & Consulting http://www.alliledronin.com/, doing business worldwide and serving the public, organizations, government agencies and universities (e.g. the UN Secretariat, AIESEC International, Texas A&M University, Verizon Wireless, Nokia, Societe Generale' Corporate Banking, Organizational Behavior Teacher Society, etc.) with highly experiential leadership and team effectiveness programs - and most known for internationally as the sole facilitator training and certification representative for The Samurai Game® http://www.samuraigame.org/, a creation of George Leonard Sensei http://www.tam-aikido.org/. My blog site is http://www.alliedronin.blogspot.com/
What is your aikido grade and affiliation?
I hold shodan rank and study aikido under Richard Strozzi-Heckler Sensei at Two Rock Aikido dojo http://www.tworockaikido.com/. The affiliation is California Aikido Association http://www.ai-ki-do.org/
How has training in aikido influenced your business?
Aikido directly influences my work -blending, listening, somatics, embodiment of constructive principles, maintaining integrity. These are relevant to everyday life - private, public, business, organizational behavior. In a world otherwise dedicated intellectually to learning sound leadership and management practices, this approach (i.e. using aikido movement and translating into everyday language and business terms) really sticks with people. They open to a whole new world of appreciating themselves, their partners, their families and who they have previously considered their adversaries and competition.
What do you think the wider business community could learn from aikido?
Most importantly: (1) the profound need to become present to what is happening around you (be here now); (2)20to remain in contact with self and others; (3) be mindful in all your actions and behaviors; (4) daily strive to serve others, no matter what; (5) every day is an opportunity to increase one's capacity to relax under pressure; and (6) each and every day presents THE opportunity to practice - practice - practice what is important in life. These are crucial elements and particularly relevant during these times of global economic and political stress (on the macro scale) and family life or being a good student (on the micro scale).
Anything else you'd like to share about aikido and business?
Aikido became a platform for the transformation of my work when I first met George Leonard Sensei and Richard Strozzi-Heckler Sensei in the late 1980's. But I didn't give myself permission to step on the mat until 2000, and then only after suffering a major accident - severely breaking my hip. I figured if I didn't at least give it an honest effort I would forever be saying, "Maybe I could have and I wish I would have." Since then the art:(a) has provided me a foundation for gracefully handling the pressures and stresses of being in business for myself in a highly dynamic and changing world;(b) has become a most effective way to communicate basics that are important fundamentals to business and personal relationships - fundamentals that need reinforcement every day off the mat no matter how successful one is or becomes;(c) provides dynamic and undeniable evidence for individual and group understanding (or lack thereof) of what it takes to be effective in the world - as single person, a person in relationship, a dad, a mom, a teammate, a manager, an executive, etc.; and(d) provides a way (even if only infrequently practiced) to increase constructive capacities regardless of one's career path.
signed - Lance M. Giroux 707-769-0328
Wednesday, April 08, 2009
BREATHING AND SERVICE
"I don't know why it is. Why the next generation can't learn
from the one before until they get knocked in the head by experience.
I'll tell you one thing for sure. The only things worth learning are
the things you learn after you know it all.
Harry S. Truman, 33rd President of the United States
(p. 153, Plain Speaking by Merle Miller)
Before we get started I need to say that this month's article is not about the physical act of breathing, though breathing is a good metaphor to use as we begin. Remember this as we transition about half way through.
In the mid-1970's Miyamoto Musashi and his Book of Five Rings caught the attention of American businesses; a significant feat for someone born in 1584. One of Japan's most revered samurai, Musashi was considered invincible as a swordsman. By the time he was 30 he had defeated more than 60 opponents, all contests to the death. His philosophy focused on practice as the Way for those who want to learn strategy.
Martial art masters remind students that mindful practice and deep breath are foundational for performance and progress. For Musashi these two were embodied realities. He advised others to daily attend to them, especially under the calmest of conditions when no conflict was at hand. In this way, these ideals would become second nature, available and useful at a moment's notice, without having to think about them. With this approach these principles were generally useful for everyday living, and particularly useful during stressful conditions when death was imminent.
We are always practicing something. But most people are practicing things without awareness of their practice or the consequences. They repeat thoughts and actions that become their practices. They don't realize this or where it's taking them. If they did, they might change course. Some practices are healthy. Others, lead an individual into destructive and unsustainable territory.
Normal quiet breathing is both active (inspiration - in breath) and passive (expiration - out breath). In deeper or more rapid breathing the out breath may also be active. Deep breathing can become an object of practice. Through this practice one can develop an ability to bring the body into states of relaxation and awareness, and increase a capacity for flexible action (quick or deliberate) under intense conditions. When faced with surprise, stress, tension, conflict and fear the body automatically moves into rapid states of breathing. With practice, the ability to deeply breath can become second nature, sustaining a person through periods of stress, attack and fear. Establishing a breathing practice is something you can begin and work with on an average day, under any condition, and for as long as you want.
We live within certain boundaries. Breathing is something that you cannot escape. Like gravity, you are subject to and bounded by it. You can't negotiate with it. You can't permanently quit it and remain conscious or alive. You have to do it, or you will pass out or die.
But within boundaries you can learn actions that create many, perhaps infinite, options. Play with deep breathing and you might notice certain positive things occurring for your awareness, sensitivity, attitude and your capacity for effective action under increasing levels of pressure. Surprisingly (or not), you may find your practice creates options and actions, also constructive, for those around you.
This can sound simplistic or foreign. Some may say, "This is way too esoteric." My response: (1) In a courtroom, all other things being equal, an attorney who practices breath control has the advantage over an attorney who hasn't. (2) In an airplane, a pilot who has practiced breath control and who is now facing an emergency, will have an advantage over a pilot who hasn't. (3) A salesman who practices breath control has an advantage over one who doesn't. (4) A soldier who has embodied a controlled breathing practice, shoots more accurately than one who doesn't. The stuff about breathing isn't theory. It's not esoteric or New Age. Lower the voice of your expectations and preconceived notions. - expectations and preconceived notions that become addictions and practiced ways of living in a society used to quick-fixes, instant results, fast food, throw away relationships, drugs for every ailment, ready cash at the ATM, the lottery, and TV reality shows.
Try this. Give breath control, as a practice, an honest daily effort for two weeks. Consciously extend the depth and rhythm of your breath as often as possible throughout each and every day. Set up reminders to keep yourself on track. Notice what begins to happen for you. Pay attention to those you come into contact with, because you might see something constructive happening with them as well. What have you got to lose? Try it. Check the results for yourself.
This month's article is not about physical act of breathing, though breathing is a good metaphor to use as we move forward.
We're always practicing something. Repeated thoughts and actions become practices. Practices that are not constructive and sustainable move groups, organizations and nations into dangerous, destructive and unsustainable territory.
Two hundred ninety-two years after Musashi walked his path, Napoleon Hill's book, Think and Grow Rich, was published. The year was 1937. It, too, caught the attention of American businesses. Today, Think and Grow Rich is one of the most read books of all time.
Hill, a reporter, was sent on an assignment in 1907, to interview Andrew Carnegie. Originally set for two hours, the interview evolved into a twenty-year research project. Carnegie captivated Hill's imagination and suggested he embark on having one-on-one discussions with the world's five hundred most successful people. The interviews were conducted around the globe, during prosperous times and hard times, during World War I and during the Roaring 20's, and ended around 1927. The results proposed some amazing discoveries and possibilities. But Hill's work was not immediately accepted by publishers. Why? It sounded too esoteric.
It took Hill another ten years to find a receptive publisher. During these ten years he and the rest of the world lived through the Great Depression. Hill's text suggested the existence of an important universal secret. This secret, he said, was woven like thread throughout the entire book. He offered that the secret could be revealed on every page, if one diligently looked for it - in other words made a practice of seeking the secret. Today, Think and Grow Rich is arguably the foundation for a widely marketed video, The Secret, and its accompanying book by the same title, which put forth an old and respected idea, The Law of Attraction, placed inside an up-to-date cover. Alas, I doubt that Hill has received, or will receive, proper credit for the influence he had on this most recent iteration.
"[B]efore you begin the first chapter," wrote Hill in his introduction, "may I offer one brief suggestion which may provide a clue by which the Carnegie secret may be recognized? It is this - all achievement, all earned riches, have their beginning in an idea!" Then he continued, "If you are ready for the secret, you already possess one half of it; therefore, you will readily recognize the other half the moment it reaches your mind."
Like the martial arts, the business arts have foundational principles, too. Practice is one of them. And as with martial artists, artisans of business or career must attend to and have the courage to uncover the true intentions of what their practices are. In business, money is blood, blood that must flow freely throughout the entire business body, and blood that must be enriched and refreshed by some kind of breath.
What is the breath of a business, without which - or if shortened, or not attended to, or left unstudied, or reduced to slogan status - the blood becomes stale? And without which a business - no matter how well structured - will shrivel or die? Perhaps this breath is SERVICE.
The world is full of smart people, and with every increase in technology we think we're getting smarter. Many people behave as though our technologies and smarts are more important than principles. Some suggest that principles don't matter in a postmodern world. Yet, today's news suggests that corner cutting and sloppiness may be the norm when it comes to the fundamental attitudes of being a SERVANT.
Enron, what brought it down in 2001? Why? (Interesting, the word "why" was once Enron's trademark question.)
Arrogance. Intolerance. Greed. Somewhere along the line that company's pivotal organizational interrogatives became: "Who is our target? What can we get? How fast can we get it? When can we dump the target once we've used it/them up? Where can we hide the truth of our actions?" These questions drowned out a series of more wholesome and principled interrogatives: "What can we honorably provide? Who can we provide it to? On what time schedules can we realistically provide it? Where and how can we do this in sustainable ways such that good occurs for all involved? How can we ensure that trust is built - trust that will carry us and others through tough times when they inevitably come?" And so, a corporate consciousness went adrift without a compass, without a rudder, without conscience, without common sense. It may not have started that way, but over time s-t happens. Lost or less heard were: Whom do I serve? What do I offer? What am I doing? Why am I really serving people and making these offers? Where are we going, honestly? If we keep doing this, where will it lead? What are the long-term consequences of our attitudes and actions?
This month's article is not about Enron, though Enron is a grounding point to use as we move forward.
Most of the people who worked at Enron were good and well intentioned. Enron didn't invent greed. Enron reflected and turned up the volume on it. Enron wasn't a disease. Enron was a symptom of something to be recognize and learned from. But did we learn? Once the ills were exposed, a barrage of bandages, words, slogans, structures, promises and proposed statues treated the issues that Enron revealed. And then what? The hearings were conducted, the committees spoke, the laws were passed, and everyone breathed a sigh of relief. We had our morning caffe' latte', our afternoon martini or beer, went bass fishing, attended the symphony or rock concert, kicked the can down the street --- and we quietly got back to the same attitudes and embodied actions that had become habits created by misguided long-term practices. But, we had relief: new jargon, new structures, new systems, new promises and new laws. Whew! We wiped our collective brow and the problem was solved. Yes? No.
The man who for eight years was one of my mentors (1975 - 1983) authored a book. In it he quoted Napoleon Hill, "It would be no great overstatement of the truth if we said that mental attitude is EVERYTHING." Like Hill, he believed in the Law of Attraction. In meetings, in classrooms, in private talks this mentor hammered on the topic of SERVICE as being the foundation upon which Hill's philosophy was based. His opinion was that SERVICE was a major part of the secret. He surmised that those who fail to attend to people and to their needs and to the quality of service rendered, will eventually undermine their own best conceived plans. No one is immune from the ups and downs of business and market cycles. During the period I worked for him we had good and bad days, months, and years. We went through a miserable recession. But, regardless of the ups and downs of our times, we were instructed repeatedly to pay attention: (1) to people, (2) to what they needed and (3) what we were thinking about all of that.
"Service," he used to say, " means - find a need and fill it."
Never did he say, "Service means - create a need and fill it."
There is a big difference between finding and creating when it comes to the needs of human beings.
It is one thing to uncover a need through honorable investigation, reveal this need to someone such that his or her life benefits, and then take action to assist the person so that his or her life benefits. It's quite a different thing to concoct a story (system, scam, ideology, method) in an effort to convince a person (or group) he has a need (manufactured, but in reality nonexistent) and then go about getting that person to buy into the invented story such that the storyteller benefits while the person to be served loses. Sadly, I'm not the only one who has been in a boardroom or backroom and heard a manager or boss or executive or teammate demand: "Our job is to make sure we get as much money as possible out of these people. Promise them whatever, but leave nothing on the table. Our function is to get the cash, understand? Now, how much money do you think we can get out of these people?"
Where's the common sense for the long haul?
One who spends time creating and filling needs, may gain in the short run, only to eventually lose over the rhythms of a lifetime. People can be mistreated and fooled for a while, but they are not stupid. The human brain (everyone has one) is a growing, evolving, life-sustaining thing. Eventually most people wake up and wise up. Over the long haul, a focus of creating needs, leads to unhealthy scheming, and enhances a capacity for developing dead-end relationships. Such a practice builds: (1) a short-term, self-absorbed, me-focused perspectives, and (2) long-term reputations of disgust and distrust.
One who spends time in the practice of finding and filling needs, places him or herself in accord with other people. Such a person understands that all things have rhythms; they rise and fall. There are no guarantees of success. They know that there are great forces that can stop a business that has even the best intent at heart, and takes all the best action. But over the long haul, one whose focus is on finding needs, builds a capacity for respect for self and for others, and a capacity to return on a new day, even after defeat, no matter how bad things get. This practice of finding and filling need, builds: (1) an observant other-focused mind, and (2) healthy sustainable reputations. Those involved with an honorable SERVANT, experience him or her as refreshing, attractive and valuable, particularly during times of stress. Like breathing, finding and filling needs can be practiced anytime, all the time, anywhere, and for as little or as much as one asks in return, or pro-bono. All that it takes is attitude and a willingness to look.
To paraphrase my old mentor and Napoleon Hill, it would be no great overstatement of the truth that SERVICE (find a need and fill it) is everything.
Service ought be practiced as though it is an art form. It should be daily studied when times were good. Not as a six-hour management course at a company's annual meeting or as a part time undertaking, but with recurring commitment and mindfulness. It's easy and painless to do. Service should be studied and practiced when times are bad. Not out of necessity, or to patch up a mistake, or for the sake of a slogan or slick corporate mission statement. Rather, because it's the healthy thing to do. Generally speaking, people are looking for others that they can trust. Service breeds trust. During good times those with needs can get lazy, become short sighted, and they can tolerate untrustworthy folks and shoddy attitudes. In bad times, however, untrustworthiness breeds contempt; and contempt can be dangerous, if not catastrophic.
It is most important to take time every day to practice the art of SERVING other people, and sometimes just for the sake of sustaining a keen ability to SERVE. I'm not saying that SERVICE by itself will dig us out of the mess we're in. But without SERVICE becoming and remaining a core issue, we'll just keep on kicking the can down the street.
In 1645, Miyamoto Musashi wrote:
"There is timing in everything. Timing in strategy cannot be mastered without a great deal of practice. Timing is important in dancing and pipe or string music, for they are in rhythm only if timing is good. Timing and rhythm are also involved in the military arts, shooting bows and guns, and riding horses. In all skills and abilities there is timing. There is also timing in the Void. This is the Way for (those) who want to learn my strategy:
· Do not think dishonestly.
· The Way is in training.
· Become acquainted with ever art.
· Know the Ways of all professions.
· Distinguish between gain and loss in worldly matters.
· Develop intuitive judgment and understanding for everything
· Perceive those things which cannot be seen.
· Pay attention even to trifles.
· Do nothing which is of no use."
Musashi penned this in his Go Rin No Sho (A Book of Five Rings), a few weeks before he died. These words apply to service in the business arts just as they do to good swordsmanship and breathing in the martial arts. His purpose in writing this had nothing to do with making a momentary heap of cash at the expense of someone else. He wrote in SERVICE to others who would walk their path long after he was gone. He wrote so that they could thrive and survive even the worst of times.
©Lance Giroux, 2009


